🐞 Report a Bug

When adding On demand sessions into a Virtual event from the "add event" section. It does not apply the event date to the session. Because of this, you cannot send a magic link for that on demand session and when you send classic logins it pulls through the original date the template was created. You cannot update the date manually in Producer or Admin for an on demand session.

Currently when a event is over 3 hours long a request to the support team to extend as they do it via internal admin tool. Can a customer have the ability to do this while maintaining full reporting. Also ensure that presentation type is maintained as currently the internal admin tool reverts to slides only.

A Customer has found a bug where if you change from an Interactive to a simulive then back to an interactive, the session looses it's duration but the duration against the overall is still there so the attendee per minute graph does not populate

Headshot image breaks when added via the profile in the manage users section in the admin section of the Creator. Can be resolved when the image is uploaded via the presenter in the event build section of a event and will then pull across to any other events the presenter is attached too.

When the "upcoming" filter is selected in the "your events" tab, past events still appear in the list.

Office 365 calendar link is giving the error message in the screenshots for some organisations using Office 365. The link does seem to be working for personal email accounts however.

Unable to use a custom ICS files that are uploaded into the platform. When trying to use access the file it returns a access denied error

Mandatory polls should not have option to close or cancel poll without answering the poll question. This has a knock-on impact on customer data and engagement. This bug can be replicated.

The Resource description does show, but only if you have a description added to the very 1st resource in the list. If there is not a description added to the first resource, the description doesn't show for any of the other resources.

We have noticed a speed issue on a subset of accounts that contain high numbers of presenters. This can cause the search tab to pause prompting the browser tab to become unresponsive for some users.